Frequently Asked Questions – Techfone.fr
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Frequently Asked Questions

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SmartStickPro - AI Tripod & Stabiliser For Creators

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AI tracking

AI tracking

360° rotation

Rotation 360°

Stabilité

Trépied stable

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SmartStickPro™Autres
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Advanced AI Tracking

Suivi automatique du visage et du corps pour capturer chaque moment parfaitement.

Stabilité Professionnelle

Créez des vidéos fluides sans effort, même en mouvement.

Contrôle Bluetooth

Utilisez la télécommande pour capturer à distance. Parfait pour les selfies et vidéos.

Livraison gratuite

Paiement 100% sécurisé

Support 24/7

Retour sous 30 jours

We understand you may have questions. Here are the answers to the most common ones about Techfone™ and our services.
If you can’t find the information you’re looking for, feel free to contact us at 📩 contact@techfone.fr

1. What are the delivery times?

  • Mainland France: 5 to 10 business days

  • International: 5 to 15 business days, depending on the destination

Delivery times may vary during peak periods (e.g. holidays or sales).

2. What are the shipping costs?

Shipping fees are calculated at checkout based on your address and the weight of your parcel.
Free delivery is offered for orders over €0 (France only).

3. How can I track my order?

Once your order has been dispatched, you’ll receive an email with:

  • A tracking number

  • A link to the carrier’s website to track your parcel in real time

4. What payment methods do you accept?

We accept all major secure payment methods, including:

  • Credit/debit cards (Visa, MasterCard, etc.)

  • PayPal

  • Bank transfer

All transactions are encrypted and secure.

5. How can I return a product?

We offer a 90-day return policy on all our products.

To return an item:

  1. Contact us at contact@techfone.fr with your order number and reason for the return

  2. Follow the return instructions we provide

  3. Refunds are issued once the product is received and inspected

Return shipping is at the customer’s expense, unless the item is faulty.

6. What are your customer service hours?

Our team is available Monday to Friday, from 9am to 6pm (CET) to answer your questions via email at contact@techfone.fr

7. Are your products under warranty?

Yes, all Techfone™ products come with a 2-year warranty covering manufacturing defects.
If an issue arises during this period, we will offer a repair, exchange or refund, depending on the case.

8. Where can I find your Terms and Conditions?

You can view our Terms and Conditions (T&Cs) at any time on our website.

9. Are your products high quality?

Absolutely. At Techfone™, we carefully select and test our products to ensure quality and reliability.
If a product doesn’t meet your expectations, you can return it for a full refund within 90 days.

10. Can I change my order after confirming it?

We process orders quickly, but if you need to modify or cancel an order, please contact us as soon as possible at contact@techfone.fr
We’ll do our best to accommodate your request.

11. Where do you ship your products?

We ship to mainland France and worldwide. You can select your destination at checkout.

If you have any further questions, our team is happy to help at 📩 contact@techfone.fr

Techfone™ – We’re here to help!